:root{--blue:#0A6CFF;--blue-d:#0756cc;--navy:#0e1f45;--bg:#f4f7fa;--line:#d8e0e8;--text:#1c2a3a;--muted:#5b6b7d}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;color:var(--text);background:#fff;line-height:1.6}
a{color:var(--blue)}img{max-width:100%;height:auto}
.wrap{max-width:1120px;margin:0 auto;padding:0 20px}
header{position:sticky;top:0;background:#fff;border-bottom:1px solid var(--line);z-index:10}
.nav{display:flex;align-items:center;justify-content:space-between;height:68px;gap:12px}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--navy);font-weight:700;font-size:1.15rem}
.brand img{width:36px;height:36px}
.links{display:flex;gap:22px;align-items:center}
.links a{color:var(--navy);text-decoration:none;font-weight:500;font-size:.95rem}
.links a:hover,.links a[aria-current]{color:var(--blue)}
.btn{display:inline-block;background:var(--blue);color:#fff!important;padding:12px 22px;border-radius:8px;text-decoration:none;font-weight:600;border:2px solid var(--blue)}
.btn:hover{background:var(--blue-d);border-color:var(--blue-d)}
.btn.ghost{background:transparent;color:var(--blue)!important}
.btn.ghost:hover{background:#eaf2ff}
.links .btn{padding:8px 16px}
#menu{display:none}
.burger{display:none;cursor:pointer;font-size:1.6rem;color:var(--navy);padding:4px 8px}
@media(max-width:760px){.burger{display:block}.links{display:none;position:absolute;top:68px;left:0;right:0;background:#fff;flex-direction:column;align-items:flex-start;padding:16px 20px;border-bottom:1px solid var(--line)}#menu:checked~.links{display:flex}}
.hero{background:linear-gradient(180deg,#f4f8ff,#fff);padding:72px 0 64px}
.hero .grid{display:grid;grid-template-columns:1.3fr .7fr;gap:40px;align-items:center}
.eyebrow{color:var(--blue);font-weight:700;letter-spacing:.08em;text-transform:uppercase;font-size:.8rem;margin:0 0 10px}
h1{font-size:clamp(2rem,4.5vw,3rem);line-height:1.15;color:var(--navy);margin:0 0 18px}
h2{font-size:clamp(1.5rem,3vw,2.1rem);color:var(--navy);margin:0 0 12px;line-height:1.2}
h3{color:var(--navy);margin:0 0 6px;font-size:1.1rem}
.lead{font-size:1.15rem;color:var(--muted);max-width:600px}
.cta{display:flex;gap:12px;flex-wrap:wrap;margin-top:26px}
.hero-logo{justify-self:center;width:min(280px,70vw)}
section{padding:64px 0}section.alt{background:var(--bg)}
.sub{color:var(--muted);max-width:680px;margin:0 0 32px}
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:20px}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:24px}
.card p{margin:0;color:var(--muted)}
.num{display:inline-flex;width:34px;height:34px;border-radius:50%;background:var(--blue);color:#fff;align-items:center;justify-content:center;font-weight:700;margin-bottom:12px}
.check{list-style:none;padding:0;margin:0;display:grid;gap:12px}
.check li{padding-left:30px;position:relative}
.check li:before{content:"✓";position:absolute;left:0;color:var(--blue);font-weight:700}
.phase{background:#fff;border:1px solid var(--line);border-radius:12px;padding:28px;margin-bottom:22px}
.phase ol{margin:14px 0 0;padding-left:20px}.phase li{margin-bottom:10px}.phase li span{display:block;color:var(--muted)}
.band{background:var(--navy);color:#fff;text-align:center;padding:56px 0}
.band h2{color:#fff}.band p{color:#c9d6ea}
.contact-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:20px}
.big{font-size:1.25rem;font-weight:600;word-break:break-word}
footer{background:var(--navy);color:#c9d6ea;padding:40px 0;font-size:.92rem}
footer .grid{display:flex;justify-content:space-between;flex-wrap:wrap;gap:24px}
footer a{color:#fff;text-decoration:none}footer nav{display:flex;gap:18px;flex-wrap:wrap}
footer .small{margin-top:24px;border-top:1px solid #23355e;padding-top:16px;font-size:.82rem}
@media(max-width:760px){.hero{padding:44px 0}.hero .grid{grid-template-columns:1fr}.hero-logo{order:-1;width:120px;justify-self:start}section{padding:48px 0}}
/* v2: bigger header */
.nav{height:88px}.brand{font-size:1.4rem;gap:12px}.brand img{width:52px;height:52px}
.links{gap:26px}.links a{font-size:1.08rem;font-weight:600}.links .btn{padding:11px 20px;font-size:1.05rem}
@media(max-width:960px){.links{gap:16px}.links a{font-size:1rem}}
@media(max-width:860px){.burger{display:block}.links{display:none;position:absolute;top:88px;left:0;right:0;background:#fff;flex-direction:column;align-items:flex-start;padding:16px 20px;border-bottom:1px solid var(--line);box-shadow:0 8px 20px rgba(14,31,69,.08)}#menu:checked~.links{display:flex}.links a{font-size:1.15rem;padding:6px 0}}
@media(max-width:760px){.nav{height:72px}.brand img{width:44px;height:44px}.brand{font-size:1.25rem}.links{top:72px}}
.hero .lead{max-width:720px}.hero h1{max-width:820px}.hero.tight{padding:40px 0 56px}
/* forms */
.narrow{max-width:720px}.narrowcard{max-width:420px}
.form{display:grid;gap:16px;margin-top:24px}.form label{display:grid;gap:6px;font-weight:600;color:var(--navy)}
.form input,.form textarea,.form select{font:inherit;padding:12px 14px;border:1px solid var(--line);border-radius:8px;width:100%;background:#fff}
.form input:focus,.form textarea:focus{outline:2px solid var(--blue);border-color:var(--blue)}
.form .bad{border-color:#c62828}.row2{display:grid;grid-template-columns:1fr 1fr;gap:16px}@media(max-width:600px){.row2{grid-template-columns:1fr}}
.opt{font-weight:400;color:var(--muted)}.hp{position:absolute;left:-9999px}.fine{font-size:.85rem;color:var(--muted);overflow-wrap:break-word}
.msg{margin:0;font-weight:600}.msg.err{color:#c62828}.msg.ok{color:#1b7f3b}.warn{color:#8a5a00;background:#fff6e0;padding:10px 14px;border-radius:8px}
button.btn{cursor:pointer;font:inherit;font-weight:600;justify-self:start}button.btn[disabled]{opacity:.6;cursor:wait}
/* tracker */
.tracker{display:grid;grid-template-columns:repeat(6,1fr);gap:0;margin:24px 0 8px;list-style:none;padding:0;counter-reset:s}
.tracker li{position:relative;text-align:center;font-size:.86rem;color:var(--muted);padding-top:42px}
.tracker li:before{counter-increment:s;content:counter(s);position:absolute;top:0;left:50%;transform:translateX(-50%);width:32px;height:32px;border-radius:50%;background:#fff;border:2px solid var(--line);display:flex;align-items:center;justify-content:center;font-weight:700;z-index:1}
.tracker li:after{content:"";position:absolute;top:15px;left:-50%;width:100%;height:2px;background:var(--line)}.tracker li:first-child:after{display:none}
.tracker li.done:before{content:"✓";background:var(--blue);border-color:var(--blue);color:#fff}.tracker li.done:after,.tracker li.cur:after{background:var(--blue)}
.tracker li.cur{color:var(--navy);font-weight:700}.tracker li.cur:before{border-color:var(--blue);color:var(--blue);box-shadow:0 0 0 4px #dbe8ff}
@media(max-width:700px){.tracker{grid-template-columns:1fr;gap:10px}.tracker li{text-align:left;padding:4px 0 4px 44px;min-height:32px;display:flex;align-items:center}.tracker li:before{left:0;transform:none}.tracker li:after{display:none}}
.doclist{list-style:none;padding:0;margin:0;display:grid;gap:12px}
.doc{display:grid;grid-template-columns:1fr auto;gap:10px 16px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px 18px}
.doc h3{font-size:1rem;margin:0}.doc .files{grid-column:1/-1;font-size:.9rem;color:var(--muted)}.doc .files a{margin-right:12px}
.pill{display:inline-block;font-size:.78rem;font-weight:700;padding:3px 10px;border-radius:99px;text-transform:uppercase;letter-spacing:.04em}
.pill.needed{background:#eef1f5;color:#5b6b7d}.pill.uploaded{background:#e3eeff;color:#0756cc}.pill.approved{background:#e2f5e8;color:#1b7f3b}.pill.more_needed{background:#fff1d6;color:#8a5a00}
.up{display:inline-flex;align-items:center;gap:8px}.up input{display:none}.up .btn{padding:8px 14px;font-size:.92rem;cursor:pointer}
.bar{grid-column:1/-1;height:6px;background:#eef1f5;border-radius:4px;overflow:hidden}.bar i{display:block;height:100%;background:var(--blue);width:0}
.req{grid-column:1/-1;color:#8a5a00;font-size:.9rem}
.phead{display:flex;justify-content:space-between;flex-wrap:wrap;gap:12px;align-items:flex-end}
table.adm{width:100%;border-collapse:collapse;background:#fff;font-size:.92rem}table.adm th,table.adm td{border-bottom:1px solid var(--line);padding:10px;text-align:left;vertical-align:top}
.tablewrap{overflow-x:auto;border:1px solid var(--line);border-radius:12px}
.adoc{display:grid;grid-template-columns:1.4fr auto 1.4fr auto;gap:8px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}@media(max-width:800px){.adoc{grid-template-columns:1fr}}
.adoc select,.adoc input{font:inherit;padding:6px 8px;border:1px solid var(--line);border-radius:6px}
.row3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}@media(max-width:700px){.row3{grid-template-columns:1fr}}
.appform h2{font-size:1.3rem;margin:32px 0 4px}.appform fieldset{border:0;padding:0;margin:0}.appform fieldset[disabled]{opacity:.85}
.appform select{font:inherit;padding:12px 14px;border:1px solid var(--line);border-radius:8px;width:100%;background:#fff}
.appform input,.appform textarea{font:inherit;padding:12px 14px;border:1px solid var(--line);border-radius:8px;width:100%}
.appform label{display:grid;gap:6px;font-weight:600;color:var(--navy)}.appform .bad{border-color:#c62828!important;outline:1px solid #c62828}
.owner{display:grid;gap:12px;margin:12px 0;padding:18px}.debt{margin-top:8px}.checks{display:flex;flex-wrap:wrap;gap:8px 20px;margin:6px 0}
.chk{display:flex!important;grid-template-columns:none;align-items:flex-start;gap:8px;font-weight:500!important}.chk input{width:auto!important;margin-top:4px}
.consent{background:var(--bg);padding:14px;border-radius:8px}.yn{display:grid;gap:4px}
button.link{background:none;border:0;color:var(--blue);font:inherit;font-weight:600;cursor:pointer;padding:6px 0;justify-self:start}
.savebar{position:sticky;bottom:0;background:#fff;border-top:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 0;margin-top:28px}
.pill.in_progress{background:#e3eeff;color:#0756cc}.pill.submitted{background:#e2f5e8;color:#1b7f3b}
table.kv th{width:32%;color:var(--muted);font-weight:600}
[hidden]{display:none!important}
/* v2: tooltips, wizard, needs list, chat */
.tip{display:inline-flex;align-items:center;justify-content:center;width:17px;height:17px;border-radius:50%;background:#e3eeff;color:var(--blue-d);font:700 11px/1 Georgia,serif;font-style:italic;cursor:help;position:relative;vertical-align:middle;margin-left:2px}
.tip:hover:after,.tip:focus:after{content:attr(data-tip);position:absolute;left:50%;bottom:calc(100% + 8px);transform:translateX(-50%);width:max-content;max-width:280px;background:var(--navy);color:#fff;font:400 .82rem/1.45 -apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;padding:9px 11px;border-radius:8px;box-shadow:0 6px 20px rgba(14,31,69,.25);z-index:50;white-space:normal;text-align:left;text-transform:none;letter-spacing:0}
.tip:focus{outline:2px solid var(--blue);outline-offset:1px}
.wprog{margin:18px 0 18px}.wbar{height:8px;background:#e6ecf2;border-radius:99px;overflow:hidden}.wbar i{display:block;height:100%;background:var(--blue);border-radius:99px;transition:width .3s}
.wsteps{list-style:none;padding:0;margin:10px 0 0;display:flex;flex-wrap:wrap;gap:6px 14px;font-size:.86rem}.wsteps li{color:var(--muted)}.wsteps li.done{color:#1b7f3b}.wsteps li.done:before{content:"✓ "}.wsteps li.cur{color:var(--navy);font-weight:700}
.wsteps button{background:none;border:0;padding:0;font:inherit;color:inherit;cursor:pointer;text-decoration:underline dotted}
#wiz h2{margin-top:0}#wiz fieldset{border:0;padding:0;margin:0}.owner,.entity{margin:12px 0;padding:16px}.gchk{margin-top:6px}
.row4{display:grid;grid-template-columns:2fr 1fr 1fr auto;gap:10px;margin-bottom:8px}@media(max-width:700px){.row4{grid-template-columns:1fr}}
.msg.warn{color:#8a5a00;background:#fff6e0;padding:8px 12px;border-radius:8px}
.bad{outline:2px solid #d93025!important;outline-offset:2px;border-radius:6px}
.rsec{margin:18px 0}.rhead{display:flex;justify-content:space-between;align-items:center}.rhead h3{margin:0;font-size:1.05rem}
.savebar #wback[disabled]{opacity:.4}
.dgroup{margin:22px 0 8px;font-size:.95rem;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}
.pill.accepted{background:#e2f5e8;color:#1b7f3b}.pill.needs_revision{background:#fff1d6;color:#8a5a00}
.adoc .rmdoc{color:#b3261e}
.chatw{position:fixed;right:20px;bottom:20px;z-index:40}
.chatbtn{background:var(--blue);color:#fff;border:0;border-radius:99px;padding:13px 20px;font:600 .95rem inherit;font-family:inherit;box-shadow:0 8px 24px rgba(10,108,255,.35);cursor:pointer;position:relative}
.chatbtn b{position:absolute;top:2px;right:4px;width:12px;height:12px;border-radius:50%;background:#e8453c;border:2px solid #fff}
.chatpanel{width:min(380px,calc(100vw - 32px));height:min(560px,calc(100vh - 110px));background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 16px 48px rgba(14,31,69,.22);display:flex;flex-direction:column;overflow:hidden}
.chatpanel .chead{display:flex;justify-content:space-between;align-items:flex-start;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--bg);position:static}
.chatpanel .chead .link{font-size:1.6rem;line-height:1;padding:0 4px}
.cmsgs{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:10px;background:#fbfcfe}.cmsgs.big{height:460px;border:1px solid var(--line);border-radius:10px}
.cmsg{max-width:85%;align-self:flex-start}.cmsg .who{font-size:.74rem;font-weight:700;color:var(--muted);margin-bottom:2px;display:flex;gap:8px}.cmsg .who span{font-weight:400}
.cmsg .txt{background:#fff;border:1px solid var(--line);padding:8px 12px;border-radius:12px;font-size:.93rem;white-space:normal;word-wrap:break-word}
.cmsg.ai .who{color:#6b4fd8}.cmsg.ai .txt{background:#f4f1ff;border-color:#e1d9ff}
.cmsg.team .who{color:var(--blue-d)}.cmsg.team .txt{background:#e8f1ff;border-color:#cfe0ff}
.cmsg.me{align-self:flex-end}.cmsg.me .who{justify-content:flex-end}.cmsg.me .txt{background:var(--blue);color:#fff;border-color:var(--blue)}
.cmsg.sys{align-self:center;max-width:95%;font-size:.8rem;color:var(--muted);text-align:center}
#chatform{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line)}#chatform textarea{flex:1;resize:none;font:inherit;border:1px solid var(--line);border-radius:10px;padding:8px}#chatform .btn{padding:10px 16px}
#chaterr{margin:0 10px 6px;font-size:.85rem}#chaterr:empty{display:none}
.chatadmin{display:grid;grid-template-columns:2fr 1fr;gap:16px;margin-top:16px}@media(max-width:900px){.chatadmin{grid-template-columns:1fr}}
.chatreply{display:flex;gap:10px;margin-top:12px}.chatreply textarea{flex:1;font:inherit;border:1px solid var(--line);border-radius:10px;padding:8px}
tr.unread td{background:#fffaf0}
/* v3: calm needs list */
.calm{display:grid;gap:14px;margin-top:20px}
.progress{display:flex;align-items:center;gap:18px;padding:16px 20px}.progress h2{font-size:1.15rem;margin:0}.progress p{margin:2px 0 0;color:var(--muted)}
.ringwrap{position:relative;width:76px;height:76px;flex:none}.ring{width:76px;height:76px;transform:rotate(-90deg)}.ring circle{fill:none;stroke-width:8}.rbg{stroke:#e6ecf2}.rfg{stroke:var(--blue);stroke-linecap:round;transition:stroke-dashoffset .5s}
.rnum{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1.1}.rnum strong{font-size:1.25rem;color:var(--navy)}.rnum span{font-size:.72rem;color:var(--muted)}
.nextcard{border:2px solid var(--blue);background:linear-gradient(180deg,#f3f8ff,#fff);padding:18px}.nextcard .eyebrow{margin:0 0 8px}.nextcard .doc{border:0;background:none;padding:0}.nextcard .doc h3{font-size:1.15rem}
.nextcard.empty{border-color:#bfe3cb;background:#f3fbf6}.nextcard.empty h2{font-size:1.15rem;margin:0}
.dz{margin-top:12px;border:2px dashed #b9cff5;border-radius:12px;padding:16px;text-align:center;color:var(--muted);font-size:.92rem}
.drop.over,.doc.over{outline:3px solid var(--blue);outline-offset:2px;background:#eef5ff}
.stagebox{margin-top:18px;padding:14px 18px}.stagebox summary{cursor:pointer}
.dsec{border:1px solid var(--line);border-radius:12px;background:#fff;margin:10px 0}.dsec summary{display:flex;justify-content:space-between;gap:10px;padding:14px 18px;cursor:pointer;font-weight:600;color:var(--navy);list-style:none}
.dsec summary::-webkit-details-marker{display:none}.dsec summary:after{content:"▸";color:var(--muted)}.dsec[open] summary:after{content:"▾"}.dsec summary .cnt{margin-left:auto;font-weight:500;color:var(--muted);font-size:.9rem}
.dsec .doclist{padding:0 12px 12px}.dsec.done summary span:first-child:before{content:"✓ ";color:#1b7f3b}
.doc .dmain{min-width:0}.doc .dmain .files{margin-top:4px}.doc .up{display:flex;align-items:center;gap:10px}
.pill.esc{background:#fde7e7;color:#b3261e}tr.escalated td{background:#fff3f2}
.escbar{display:flex;justify-content:space-between;gap:12px;align-items:center;background:#fff3f2;border:1px solid #f5c6c2;border-radius:12px;padding:12px 16px;margin-top:14px}
@media(max-width:640px){.doc{grid-template-columns:1fr}.doc .up{justify-content:space-between}.progress{padding:14px}.nextcard{padding:14px}.upbtn{flex:1;text-align:center}.chatbtn{padding:11px 16px}}
/* v3: talk it through (voice application) */
.talkcta{margin:6px 0 0}.talkcta a{display:inline-block;background:#eef5ff;border:1px solid #cfe0ff;border-radius:99px;padding:8px 16px;font-weight:600;text-decoration:none}
.tgrid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.1fr);gap:20px;margin-top:18px;align-items:start}@media(max-width:860px){.tgrid{grid-template-columns:1fr}}
.tconv{text-align:center;padding:28px 22px}.tbtns{display:flex;gap:12px;justify-content:center;align-items:center;flex-wrap:wrap;margin:10px 0}
.orb{width:120px;height:120px;border-radius:50%;margin:6px auto 8px;background:radial-gradient(circle at 35% 35%,#8fbaff,#0a6cff 70%);box-shadow:0 10px 40px rgba(10,108,255,.25);transition:transform .6s ease}
.orb.listen{animation:breathe 2.4s ease-in-out infinite}.orb.speak{animation:breathe 1.2s ease-in-out infinite}.orb.think{opacity:.75;animation:breathe 3s ease-in-out infinite}.orb.idle{opacity:.85}
@keyframes breathe{0%,100%{transform:scale(1)}50%{transform:scale(1.07)}}
.orbtxt{color:var(--navy);font-weight:600;margin:0 0 6px}
.captions{max-height:300px;overflow:auto;text-align:left;display:flex;flex-direction:column;gap:6px;margin-top:10px}.captions:empty{display:none}
.captions .cmsg{max-width:85%;padding:8px 12px;border-radius:12px;font-size:.93rem}.captions .them{background:var(--bg);align-self:flex-start}.captions .me{background:#0a6cff;color:#fff;align-self:flex-end}
.ttype{display:flex;gap:8px;margin-top:10px}.ttype input{flex:1;font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:10px}
.capture{padding:20px}.chead2{display:flex;justify-content:space-between;align-items:baseline;gap:10px}.chead2 h2{margin:0;font-size:1.25rem}
.csec{border-top:1px solid var(--line);padding:8px 0}.csec summary{display:flex;justify-content:space-between;cursor:pointer;font-weight:600;color:var(--navy);list-style:none}.csec summary::-webkit-details-marker{display:none}.csec .cnt{font-weight:400;color:#557;font-size:.9rem}
.cf{display:grid;grid-template-columns:150px 1fr;gap:10px;align-items:center;margin:6px 0;font-size:.93rem}.cf span{color:#445}.cf em{font-style:normal;color:#0a6cff;font-size:.85rem}
.cf input,.cf select,.crow input,.crow select{font:inherit;font-size:.93rem;padding:7px 10px;border:1px solid var(--line);border-radius:8px;width:100%;background:#fff;min-width:0}
.crow{display:flex;gap:6px;align-items:center;margin:6px 0}.crow .pct{max-width:64px}.crow .chk{white-space:nowrap;font-size:.85rem}.crow .rm{font-size:1.3rem;padding:0 4px}
.chips{display:flex;flex-wrap:wrap;gap:6px}.chip{border:1px solid #cfe0ff;background:#eef5ff;border-radius:99px;padding:4px 10px;font:inherit;font-size:.85rem;cursor:pointer}
.flash{animation:flash 2.2s ease-out}@keyframes flash{0%{background:#fff6c8}100%{background:transparent}}
.capture .bad{border-color:#c62828!important}.tdone{margin-top:18px;border-color:#bfe3c6;background:#f6fbf7}
@media(max-width:560px){.cf{grid-template-columns:1fr;gap:3px}.crow{flex-wrap:wrap}}
@media(prefers-reduced-motion:reduce){.orb,.flash{animation:none!important}}
#terr:empty{display:none}
.tgrid.solo{grid-template-columns:minmax(0,1fr)}
/* v4: help card, booking, admin transcripts */
.helpcard{margin-top:18px}.helpcard h2{margin:0 0 4px;font-size:1.25rem}.hopts{display:flex;gap:10px;flex-wrap:wrap}.hcall{margin:12px 0 0}
#hpane:not(:empty){margin-top:16px;border-top:1px solid var(--line);padding-top:16px}.talkhelp .tgrid{margin-top:0}
.bookf{display:grid;gap:12px}.bookf label{display:grid;gap:6px;font-weight:600;color:var(--navy)}.bookf input{font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:8px;width:100%}
.chips.days,.chips.times{gap:8px}.chip.on{background:var(--blue);border-color:var(--blue);color:#fff}.chips.times .chip{min-width:84px}
.trans{border-top:1px solid var(--line);padding:8px 0}.tlog{list-style:none;padding:0;margin:8px 0;display:grid;gap:4px;font-size:.92rem}.tlog .tool{color:#556}.tlog code{font-size:.8rem;word-break:break-word}
/* v5: portal timeline, drop-anything, collapsible checklist */
.timeline{list-style:none;display:flex;gap:0;padding:0;margin:18px 0 16px;counter-reset:st}
.timeline li{flex:1;position:relative;text-align:center;font-size:.85rem;color:#667;padding-top:30px}
.timeline li i{position:absolute;top:6px;left:50%;transform:translateX(-50%);width:18px;height:18px;border-radius:50%;background:#fff;border:2px solid var(--line);z-index:1}
.timeline li::before{content:"";position:absolute;top:14px;left:-50%;width:100%;height:3px;background:var(--line)}.timeline li:first-child::before{display:none}
.timeline li.done i{background:var(--blue);border-color:var(--blue)}.timeline li.done::before,.timeline li.cur::before{background:var(--blue)}
.timeline li.cur i{border-color:var(--blue);box-shadow:0 0 0 5px rgba(10,108,255,.18);background:#fff}.timeline li.cur span{color:var(--navy);font-weight:700}
@media(max-width:640px){.timeline li{font-size:.7rem;padding-top:26px}.timeline li span{display:block;line-height:1.2}}
.dropall{margin-top:16px;display:grid;grid-template-columns:1fr auto;gap:10px 16px;align-items:center;border:2px dashed #cfe0ff;background:#fafcff}.dropall h2{font-size:1.1rem;margin:0}.dropall.over{border-color:var(--blue);background:#eef5ff}
@media(max-width:640px){.dropall{grid-template-columns:1fr}}
.bulklist{grid-column:1/-1;list-style:none;padding:0;margin:0;display:grid;gap:6px}.bulklist:empty{display:none}.bulklist li{display:flex;justify-content:space-between;gap:12px;font-size:.9rem;padding:6px 10px;border-radius:8px;background:#fff;border:1px solid var(--line)}
.bulklist em{font-style:normal;color:#556}.bulklist li.ok em{color:#1b7a3a}.bulklist li.pend em{color:#8a5a00}.bulklist li.err em{color:#c62828}
details.needs{margin-top:16px}details.needs>summary{display:flex;justify-content:space-between;gap:12px;cursor:pointer;list-style:none;font-size:1.05rem;color:var(--navy)}details.needs>summary::-webkit-details-marker{display:none}
details.needs>summary::after{content:"Show";color:var(--blue);font-size:.9rem;font-weight:600}details.needs[open]>summary::after{content:"Hide"}details.needs>summary .cnt{margin-left:auto;color:#556;font-size:.9rem}
details.needs[open]>summary{margin-bottom:12px}
.gq{margin-top:10px}.gq .checks{margin-top:4px}.gnote{margin:6px 0 0;color:#8a5a00}.ginfo{margin:10px 0}.crow select.gw{max-width:150px}
.team td{vertical-align:top}.team select{font:inherit;padding:6px 8px;border:1px solid var(--line);border-radius:8px}.tact{white-space:nowrap;text-align:right}
/* v6: email channel + unified timeline */
.emailcard h2{margin:0 0 6px;font-size:1.1rem}.emailcard a{word-break:break-all}
.tline{list-style:none;margin:0;padding:0}.tline>li{border-left:3px solid #dbe4f3;padding:8px 0 10px 14px;margin:0 0 6px}
.tline>li.in{border-left-color:#1f6fff}.tline>li.tl-activity{border-left-color:#c9d7c0}
.tlh{display:flex;justify-content:space-between;gap:10px;font-size:.85rem}.tlc{font-weight:600;color:#33476b}
.tla{margin:6px 0 0 18px;padding:0;font-size:.92rem}.tltx{margin:4px 0 0;white-space:pre-wrap}
.tlt summary{cursor:pointer;font-size:.85rem;color:#1f6fff}.tlt pre{white-space:pre-wrap;font:inherit;font-size:.9rem;background:#f6f8fc;padding:10px;border-radius:8px;margin:6px 0 0}
#areview input.rval{width:100%}
.loan.card{padding:16px 18px;margin:0 0 14px;border-radius:12px;border:1px solid #e3e9f1;background:#fbfcfe}
.lhead{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.lhead strong{color:var(--navy)}
#loans{margin-bottom:6px}#ltotal{margin-top:10px}
tr.lsep th{padding-top:14px;color:var(--blue);font-size:.8rem;text-transform:uppercase;letter-spacing:.05em}
.lrow{flex-wrap:wrap}.lrow .lnum{width:100%;font-size:.8rem;color:var(--navy)}

.pt{display:flex;list-style:none;padding:0;margin:22px 0 4px;counter-reset:none}.pt li{flex:1;position:relative;text-align:center;margin:0}.pt li:before{content:'';position:absolute;top:15px;left:-50%;width:100%;height:3px;background:#e5e9f0;z-index:0}.pt li:first-child:before{display:none}.pt a{position:relative;z-index:1;display:block;text-decoration:none;color:#1c2a3a}.pt .pn{display:inline-block;width:32px;height:32px;border-radius:16px;background:#0A6CFF;color:#fff;font:700 14px/32px Arial,sans-serif;box-shadow:0 0 0 3px #cfe0ff}.pt .pl{display:block;font-size:12px;line-height:1.3;padding:6px 2px 0}.human{margin:24px 0 0;font-size:16px}@media(max-width:600px){.pt .pn{width:26px;height:26px;font-size:12px;line-height:26px}.pt li:before{top:12px}.pt .pl{font-size:10px}}
/* guides/faq */
.crumbs ol{list-style:none;display:flex;flex-wrap:wrap;gap:6px;padding:0;margin:0 0 12px;font-size:.88rem;color:var(--muted)}.crumbs li+li:before{content:"/";margin-right:6px}
.prose{line-height:1.7}.prose h2{margin-top:2rem}.prose table{width:100%;border-collapse:collapse;margin:1rem 0;font-size:.95rem;display:block;overflow-x:auto}
.prose th,.prose td{border:1px solid var(--line);padding:8px 10px;text-align:left;vertical-align:top}.prose thead th{background:#f3f6fa}.prose caption{text-align:left;font-weight:600;padding:6px 0}
.faq details{border:1px solid var(--line);border-radius:10px;padding:10px 14px;margin:8px 0;background:#fff}.faq summary{cursor:pointer}.faq summary h3{display:inline;font-size:1.02rem;margin:0}
.cta-box{background:#f3f7ff;border:1px solid var(--line);border-radius:12px;padding:20px;margin:2rem 0}.byline{font-size:.9rem;color:var(--muted)}
.gcards{grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}.gcard{text-decoration:none;color:inherit;display:block}.gcard h2{font-size:1.15rem}.gcard .more{color:var(--blue,#0A6CFF);font-weight:600}